Outsourcing (ASSIGNA) - Service Delivery
Descrição
Responsibilities and soft skills:
Leadership, training, resilience, communication and focus profile;
Important to have a background for SAS and work with volume of accounts;
Focused on implementation and care for accounts, ensuring quality and customer success on the platform;
Customer experience managers generally organize, plan, and monitor a company's customer service department to ensure optimized interaction between a company and its clients. Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.