Responsible for:

1. Accomplishes department objectives by supervising staff, organizing and monitoring work processes, and providing direction in workload balance
2. Completes operations by developing schedules, assigning and monitoring work, gathering resources, providing technical guidance, resolving operations problems, maintaining reference manuals, and implementing new procedures
3. Guides, plans, monitors, and apprises individual job results and overall team performance
4. Provides exceptional internal/external customer service to ensure a high level of satisfaction
5. Contributes to the team effort by supporting the GPL in building a high performing team, and executing additional projects
6. Coaches, mentors, trains and provides feedback to employees
7. Evaluates employees to enhance their performance and development
8. Evaluates processes to improve efficiency, performance, and quality
9. Ensures continuous process improvement by developing and delivering compliance/ efficiency metrics; and, ensures data collection/analysis to proactively identify and resolve process inefficiencies
10. Controls expenditures by preparing and recommending a budget for approval, and adheres to the budget through monitoring variances and implementing corrective actions
11. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to regulatory requirements
12. Serves as a representative on new technology teams whereby ensuring operational requirements are met
13. Maintains an awareness of industry trends and best practices and incorporates new practices into the day-to-day processes

DESIRED TECHNICAL AND BEHAVIORAL SKILLS
• Job related experience for 5 year(s) minimum with increasing levels of responsibility in a large, complex GBS environment
• Experience in supervising global, multinational and remote teams within a matrix organization, with demonstrated ability to work across multiple critical paths and resolve conflicts in a collaborative manner 
• Expert knowledge in Enterprise Resource Planning (ERP), especially in SAP and/or JDE
• Strong skills in Project Management, Customer Service, Change Facilitation, Effective Communication, Influence, Problem Solving and Analytical / Quantitative
• Strong skills in Microsoft Suite, especially in Excel
• Fluent in English, both written and verbal
• BS or equivalent in finance, business or other relevant area
• Demonstrated experience in Bill to Cash processes, including Proactive Collections Strategy, Credit Management, Dispute identification and Management, Cash Application and Forecasting
• Strong Customer Service mentality (both internal and external), with ability to collaborate with other functions to solve problems for customers
• Influencing skills to help drive collections and protect Ball’s working capital position, balancing with ability to maintain good customer relationships